Support

Technical Services

SCP Field Service Standard Certified

Our Technical Services team’s renowned dedication to customer service has now been recognized at the highest level. Highly trained and deeply experienced, Fenwal offers the only engineer team in the blood technology industry to be SCP Field Service Standard certified – so you can be even more confident of our commitment to technical service excellence.

 

Experience You Can Rely On

With an average of 18 years of experience addressing and exceeding customer expectations for performance and service, Fenwal’s engineers are the first in the blood technology industry to be accredited with the SCP Service Capability & Performance Certification.

Support when and where you need it.

At Fenwal, our Technical Services team knows that rapid response and deployment are crucial to keeping your operations running at optimum levels.

Response Priorities/On-site response guide:

Priority 1 Severity is high - Instrument is down and need for on-site response is urgent (On-site response within 48 Hours)

Priority 2 Severity is high – Instrument is down but need for on-site response is not urgent (On-site response within 72 Hours)

Priority 3 Severity is low – Instrument is still functioning but need for on-site response is high (On-site response within 1 week)

Priority 4 Severity is low – Instrument is still functioning and need for response is low (On-site response will be on next call basis)

• Hotline support 7 days a week
• One of every three issues resolved immediately over the phone
• Specialist response in under 2 hours
• Successful technical repair completed in 92% of first visits
• 95% customer satisfaction with repair time
• Automated preventive maintenance programs ensure PM compliance
 

Fenwal Technical Services Information Sheet

For more information about either Fenwal’s Technical Service support for Fenwal Blood Products or our status in completing the SCP Standards certification.

Call us at 1-800-3-Fenwal (1-800-333-6925).